Privacy Policy

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Privacy Policy

To provide you a very good travel experience, HiRides.com wants you to have the opportunity to receive interesting and useful information about us, about our Service.
When we plan together your trip, we will ask you for personal information (some mandatory, some optional).
We will protect this information and we will keep it confidential. We will never sell your personal information to anyone.
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.  Please read it carefully.
By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.HiRides.com
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will be available on this page.   We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

DEFINITIONS – PERSONAL DATA

  • Personal Information
    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data
    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies
    Cookies are small pieces of data stored on a User’s device.
  • Data Controller
    Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, HiRides.com (_______________________) is the Data Controller of your data.
    For the purpose of this Privacy Policy, HiRides.com (HiRides S.r.L.) is the Data Controller of your data.
  • Data Processor (or Service Providers)
    Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
    We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject
    Data Subject is any living individual who is the subject of Personal Data.
  • User
    The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

INFORMATION COLLECTION AND USE OF YOUR PERSONAL DATA

When you purchase a trip or make a reservation at www.HiRides.com  or, in general, you use our Service, we will ask you to provide some basic information (such as your name, phone number, email address, credit card number, etc.) so that we can identify you (Personal Data), follow up with you and process your purchase. We may need additional information as we strive to offer customized tours and the most personalized services.
Below is a description of some of the extra information we may require:

  • DIETARY REQUIREMENTS
    We understand that many people prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences must be recorded in your booking. This information is then transferred to our tour guides, who will in turn contact the various restaurants and hotels to ensure that your requirements can be met.
  • PHYSICAL AND HEALTH DETAILS
    We need to obtain information about your age, gender, height and general health so that we can provide you with the appropriate equipment and ensure your personal health and safety.
  • FLIGHT AND PASSPORT INFORMATION
    We request your flight information in order to provide you with any necessary airport pick-up or drop-off services and/or to ensure that you will have adequate time to get to the airport for your flights home. For some trips, we request passport information because it is required by our local service providers (e.g. a hotel or a ship).
  • PERSONAL PREFERENCES
    In order to meet your personal preferences, we record any special requests or preferences that are specified at the time of your booking or during the travel design (Group Tours and Bespoke Tours).
    This information is passed on to your tour guides, which will enable our tour guides to meet and exceed all of your expectations. We maintain a record of this information to ensure that on subsequent trips these personal preferences continue to be accommodated. We also keep a record of past trips you have taken with us, which allows us to understand the type of activities or trips you prefer and to determine what information (i.e. about new or revised trips) you might find interesting.
  • USAGE DATA
    We may also collect information on how the Service is accessed and used (Usage Data). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
    We may also collect aggregate and usage information to generate market research reports. Demographic data such as age, gender, and interests provided by Google are collected and used to analyze our website visitors through Google Analytics Demographics and Interest Reporting. Google Remarketing ads are advertised to website users that have visited specific pages on the website.
  • COOKIES
    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
    Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
    Each time a user visits www.HiRides.com , some use and navigation information is collected by our servers. This information, aggregate and anonymous, gives us information such as the number, frequency, and duration of visits to each web page which we use to improve the content and navigation features of our website.
    A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you.   Usage of such cookies is not linked to any personally identifiable information.
    Many web browsers are automatically set to accept cookies, you may change your browser settings to reject cookies or to notify you when a cookie is about to be placed on your computer. However, if you do not accept cookies, you may not be able to use some portions of our Service.
    Each time a User visits www.HiRides.com , some use and navigation information is collected by our servers. This information, aggregate and anonymous, gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website.
    A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you.   Usage of such cookies is not linked to any personally identifiable information.
    Many web browsers are automatically set to accept cookies, you may change your browser settings to reject cookies or to notify you when a cookie is about to be placed on your computer. However, if you do not accept cookies, you may not be able to use some portions of our Service.

WHAT WE DO WITH YOUR DATA

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you from a legitimate business interest perspective.

You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

  • We may provide your personal information to companies that provide services on our behalf to help us with our business activities, such as information processing, fulfilling Guest orders, lead generation, providing pre/post and on-trip services, managing and enhancing Guest data, and conducting Guest research or satisfaction surveys. These companies are authorized to use your personal information only as necessary to provide these services to us. Also, these providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • We may also combine the personal information you provide with other personal information available from other sources. This information will then be used to enhance and personalize your travel experience, and to make our marketing efforts more efficient.
  • Except as otherwise described in this Privacy Policy, we will not disclose personal information to any third party unless we believe that disclosure is necessary:
    • To conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by www.HiRides.com , whether or not a response is required by applicable law.
    • To enforce the our “Terms and Conditions” or to protect our rights.
    • To protect the safety of members of the public and users of the service.
    • To prevent or investigate possible wrongdoing in connection with the Service
    • We reserve the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of www.HiRides.com  or substantially all of its assets to that successor in interest.

We do not:

  • share your contact information to 3rd Parties.
  • sell your personal information to 3rd Parties.

TRANSFER OF DATA

We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of our Service or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR in EU Countries). Your consent to the Terms and Conditions for the Service and to this Privacy Policy followed by your submission of such information represents your agreement to that transfer and processing to the overseas recipients.

We will provide you with copies of the relevant safeguard documents on request.

It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.

  • Our overseas related entities
    Hirides.com operates in many countries, including operations in the United States and Italy. Your personal information may be disclosed to our overseas related entities in connection with facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information.
  • Travel service providers located overseas
    In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world. Relevant travel service providers will typically receive your personal information in the country in which they will provide the services to you or in which their business is based.
  • Our third party service providers located overseas
    We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable administrative services by them on our behalf.

If you have any questions regarding where or to whom your personal information will be sent, please refer to the Contact Us section.

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.  

Your account is secured by member-created passwords. We take precautions to ensure that member account information is kept private. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time.

We ensure 3rd Party contracts contains proper controls for anonymize and encryption of personal data, breach detection, and deletion of personal data at the end of contract term.

INFORMATIONS ACCESS, CORRECTION AND DELETION

You have the right to request access to the information we have on you, if you have some concerns, please Contact Us and we provide you a copy of the data we process about you.   

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you provide to us.
  • You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

RETENTION OF DATA

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

EXTERNAL LINKS POLICY

Our website contains links to other websites outside of our domain, www.HiRides.com  is not responsible for the privacy practices of such external sites.    

HiRides.com encourage our Guest to be aware when they are leaving our site and read the privacy statements of other websites collecting personal or credit card information including affiliated sites who may post or bear HiRides.com ’s logo.

www.HiRides.com  are protected by security technology called SSL encryption to prevent the loss, misuse, and alteration of the information under our control.

While no internet data transmission is ever completely secure, all credit card payments submitted via www.HiRides.com  are automatically encrypted.

If your preferred web browser does not support SSL encryption, you will receive instant notification.

We don’t use credit cards for any purpose other than intended payment.

Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets). These are provided and operated by third party companies (i.e. Facebook, Twitter etc.) and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the feature to function properly.

If you are logged into your account with a third party company, then the third party may be able to link information about your visit to and use of our website to your social media account with them. Similarly, your interactions with the social media features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform. Your interactions with these social media features and widgets are governed by the privacy policy of the third party company providing them. For more information about the data practices of these third party companies, and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policy directly.

CONTACTS

If you have any questions about this Privacy Policy, please contact privacy@HiRides.com